CANCELATION

• Customer can cancel photo shoot up to 1 week before the appointment with no extra charge.

• Customer can cancel photo shoot 24 hours - 1 week before the appointment for 50% of the full customer fee.

• No cancellation request will be accepted less than 24 hours before the photoshoot, and customer will be charged the full service fee.

• Be sure to check weather conditions 72 hours before the shoot and notify your photographer if you need to reschedule or cancel. Sprazzi may not accept cancellation request due to last minute or unpredictable weather conditions.

RESCHEDULE

• Customer can reschedule up to 1 week before the scheduled shoot with no extra charge.

• Customer can reschedule 24 hours - 1 week before the scheduled shoot with a $30 USD change fee.

• Reschedule request will be accepted only if initially chosen photographer or other available photographer is able to accommodate reschedule request within updated time availability. If Sprazzi photographers can’t accommodate the updated time availability, the reschedule request will be considered a cancellation.

• No change request will be accepted within 24 hours of photoshoot.

DELAY

• If customer is late for the shoot, the delayed time will be counted as part of total photoshoot duration.

• If photographer is late for the shoot, customer has a right to ask for more time after the original schedule ends. If customer’s schedule does not permit after confirming photographer’s delay, Sprazzi will offer a discount for the amount of lost time before processing payment.

NO-SHOW

• Customer will be charged the full service fee if customer doesn’t show up without notice.